Comarch supports debt collection at Allianz Bank

Comarch has successfully completed the implementation of the Comarch Debt Management system for Allianz Bank (Allianz Group). The aim of the project was to automate monitoring and notification procedures as well as support legal proceedings and enforced collections.

Comarch Debt Management is a proven solution that has successfully been operating in Allianz Group insurance companies for several years. The implementation project of Comarch Debt Management in Allianz Bank resulted in the configuration of the bank’s business processes and parameterization of the system, according to the bank’s requirements. The Comarch Debt Management functionality was implemented on the basis of a configurable workflow and enhanced decision-making engine. When integrated with the bank’s other systems, the solution provides comprehensive support for a multi-channel customer service, including a notification process, as well as legal and debt enforcement proceedings. Comarch Debt Management also supports the organization of work, the debt collector’s task planning and automatic calculation of interest and costs.

‘The implemented application was, among others, integrated with the bank’s trading system, data warehouse, call-center system, sms gateway, electronic archive and external printing. Comarch Debt Management is a very flexible solution which can be expanded and configured by our client without our support’, says Tomasz Krajewski, Project Manager, Comarch SA.

Comarch Debt Management supports legal proceedings (e.g. issuing rights of execution, generating legal documents, deadline monitoring) and enforced collection (e.g. communication with a debt collector). Moreover, the solution automates the processes of data exchange with external debt collectors.

‘Comarch is a good and experienced partner both in business and IT. Due to a professionally carried out implementation of the Comarch Debt Management system we received a comprehensive debt collection management solution configured according to the bank’s business and operational needs. We believe that the implemented system will allow us to take efficient and timely debt collection actions’, emphasizes Adrian Babij, Head of Collection Department, Allianz Bank.

Both Allianz Bank and Comarch plan to use tools provided during the implementation of Comarch Debt Management to support other areas related to debt collection, which confirms the flexibility and scalability of the solution.

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Allianz has been present in Poland since 1998 and has, for the last 10 years, built up a strong finance and insurance group. The group was third in Poland, in terms of market share, in 2007 This strong position was the effect of an innovative approach to business and good sales results. Allianz Group's total capital in Poland exceeds 791 mln PLN, which places the Group among the best Polish investors.

Comarch is a global IT business solutions provider specializing in forging client relationships to maximize customer profitability and optimize operational and business processes. Comarch’s primary advantage lies in the extensive domain knowledge accumulated in our software products which we use to deliver and integrate sophisticated business IT solutions.