Lean Management in Field Service Processes

The webinar about applications of “lean” principles in services will be held on 22nd March. The speakers will be Adam Otta, Manager of the Dispatcher Unit at Orange, and Szymon Uczciwek, Head of Comarch Field Service Management Consulting. They will share the best practices for improving productivity in this area.

Lean management practices have brought efficiency to many companies, and field service processes may be also optimized with this methodology. Adam Otta, our webinar speaker, has already discovered the benefits of this approach.  He and our Comarch representative, Szymon Uczciwek, will be explaining why lean methods are applicable for field services and how to prepare a company to implement them.

Webinar participants will also receive guidance about how to define, implement and use metrics to optimize field service processes.  Clear explanations of what to focus on to get the most out of lean management will be provided. Our speakers will also share their experience of the potential results of using this methodology, presenting its benefits for businesses, employees, and clients.

If you would like to advance your services to a new level and take advantage of the speakers’ 10 years of experience, register for the event here.