Managed IT Services

Frequently Asked Questions

• What’s the difference between Managed IT Services and Professional IT Services?

  Usually, professional services entail short-term engagement to complete a specific project, while managed services offer on-going support. Comarch offers both options, and our IT consulting services can help you determine the best fit for your company.

• What are Managed Infrastructure Services?

  Managed Infrastructure Services involve outsourcing the management and maintenance of your company’s IT infrastructure to a specialized provider like Comarch. These services encompass overseeing servers, storage, and networking to ensure optimal performance.

• What is Cloud Management?

  Cloud Management involves optimizing cloud-based resources, services, and applications to ensure security, cost-effectiveness, and efficiency in a cloud environment. Our services assist businesses in leveraging the benefits of the cloud while maintaining control and governance over their cloud infrastructure.

• What are Network Services?

  Network Services are fundamental for the secure operation of modern businesses, encompassing a wide array of technologies and applications. These capabilities, including security services, remote access, and more, facilitate communication, data sharing, and resource access.

• What is Desktop and End-User Support?

  Desktop and End-User Support involves providing assistance, troubleshooting, and technical help to individual computer users within your organization. This support ensures that end-users can effectively utilize and maintain their computing environment to carry out their tasks efficiently. 

• What is Service Desk?

  A Service Desk is a centralized point of contact that serves as the primary interface between users and IT support. The Service Desk is responsible for managing and coordinating the resolution of incidents, service requests, and inquiries. It plays a pivotal role in ensuring timely and effective support.

• How does IT Department as a Service work?

  IT Department as a Service (ITDaaS) is a managed IT service model where companies outsource their entire IT maintenance or specific functions to a third-party provider. Outsourced IT services reduce costs, grant access to specialized expertise and hardware, and enable organizations to focus on core business functions.